Aug
20
2013

After a long period of evaluation, testing and development, our new support ticketing system is now up and running.

After looking at number of solutions we’ve settled on Spiceworks, a flexible and versatile system that does a lot more than just log support tickets.

We’ve actually been using it internally for some time now, so this isn’t really a launch, but it’s a good excuse to crack open the doughnuts in the office.

There is no change to the way our customers obtain support, they can initiate a support request by emailing support@better-it.net, using our support request form or just by calling us.

However, our internal processes for managing and tracking support requests have been significantly streamlined, and we can provide detailed reports for our contract customers on the technical support they have received.

 

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