After a long period of evaluation, testing and development, our new support ticketing system is now up and running.

After looking at number of solutions we’ve settled on Spiceworks, a flexible and versatile system that does a lot more than just log support tickets.

We’ve actually been using it internally for some time now, so this isn’t really a launch, but it’s a good excuse to crack open the doughnuts in the office.

There is no change to the way our customers obtain support, they can initiate a support request by emailing, using our support request form or just by calling us.

However, our internal processes for managing and tracking support requests have been significantly streamlined, and we can provide detailed reports for our contract customers on the technical support they have received.


Stop using IE7 and get a Free new computer

It sounds incredible, but a US company is offering a brand new computer to it’s…

One last fix for XP…

Despite months/ years of warnings about no updates for Windows XP after April…

First post Windows XP security issue?

is this the first

Top 5 reasons why super fast broadband is good for business

Super fast broadband continues to be rolled out in Leicestershire, but what…

Another earthquake hits Rutland

This made us chuckle: After the devastating news of the third earthquake to…

What is Cloud Computing?

Cloud Computing is the latest IT Jargon and seems to relate to everything new…

Better-IT Limited

3-3a Barrow Road, Sileby, Leicestershire, LE12 7LW.


t: 0333 202 6365

Find us on:
Google Maps


Copyright © 2020 Better-IT Limited.
Page loaded in 0.107 seconds.