LogMeIn is remote access and control software which Better-IT staff use to remotely support customer computers.

  1. Go to www.better-it.net/rs. This will automatically start the download of ‘BIT-remote-support-windows.exe’
  2. If a message appears giving you the option to run the file, click ‘Run’, otherwise click ‘Save’
  3. If you saved the file in step 2, find it by clicking the green arrow in the top right corner on Mozilla Firefox, or checking the bottom of the browser window in Google Chrome and Internet Explorer and click on it to run it.
  4. Tick the box that says ‘I have read and agree to the terms and conditions of the license agreement’ and click ‘Next’
  5. Leave the ‘Software Options’ set to ‘Typical’ and click ‘Next’
  6. A Better-IT technician will have given you a description for your computer, use it for the ‘Computer Description, this will be (Company name-PC/Laptop/Mac-The next number in the list)
  7. Click ‘Next’
  8. Leave the ‘Destination Folder’ set to the default and click ‘Next’
  9. If the Windows ‘User Account Control’ security message appears asking if you want to allow this program to make change to your PC, click ‘Yes’
  10. LogMeIn will install and finish with the message:


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Better-IT Limited

3-3a Barrow Road, Sileby, Leicestershire, LE12 7LW.

e: enquiries@better-it.net

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