Blog

Think Point Virus Outbreak

We have just dealt with an outbreak of the Think Point virus for a business in Coventry.

This virus pretends to be anti-spyware software from Microsoft and displays a fake ‘Microsoft Security Essentials’ alert saying that it has detected a trojan. It then proceeds to run a fake scan and asks for credit card information to buy the full version of the software to remove the supposed infection.

Luckily, our client didn’t take it that far despite the convincing nature of the alerts and messages generated by this malware.

We were able to clean up the first infected computer on-site using our remote support software, which minimised the disruption to the client. (These are the most comprehensive removal instructions we found: http://www.bleepingcomputer.com/virus-removal/remove-thinkpoint)

However, other computers required complete re-installation as even the system restore points were infected

Further information about this virus can be found on the Symantec forums.

The New Better-IT Website

Welcome to our new site – it’s been a long time coming!

We’ve been so busy working on client websites that it has taken quite a while to get this one off the ground but here it is at last.

One of the great new features is our support page, where clients can open support tickets and download our remote support software. This allows us to quickly deal with support issues by taking control of a user’s computer over the internet.

We’ll be adding more useful tools and information about the services we offer over the next few weeks, so to keep up to date you may like to subscribe to our RSS feed: www.better-it.net/feed.